When strategic healthcare planning and design thinking intersect, healthcare organizations are setting the framework for success in community caregiving, according to Tim Chafin, Chief Strategy Officer at Legacy New Ventures Consulting, in his conversation with Gensler Firmwide Health & Wellness Practice Area Leader, Tama Duffy Day. Ultimately, the ability to execute on an organization’s long-term strategic vision comes down to fundamental issues related to organizational culture, and providers should prioritize improving communication in the workplace and leverage design thinking in innovative ways to achieve their most important goals.
Rather than simply being “goal-oriented,” Chafin argues that healthcare organizations need to find clarity not just in what they want to do, but in how they are going to do it. This means engaging employees from not only the C-suite, but also to the people on the frontline of healthcare delivery to push an organization’s strategic vision forward.
